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Beginning June 15, real estate agents working with distressed homeowners whose loans are backed by Fannie Mae and Freddie Mac should expect to receive a decision on a short sale offer within 30-60 days. The GSEs issued new guidelines Tuesday that fall under the Servicing Alignment Initiative rolled out last fall and aim to bring greater transparency to the short sale process and expedite decisions related to these pre-foreclosure sales. Not only is a short sale an effective foreclosure alternative when home retention is no longer an option, but it keeps homes occupied and helps to maintain stable communities, according to the Federal Housing Finance Agency (FHFA). Addressing real estate practitioners’ No. 1 complaint about short sales, FHFA directed Fannie Mae and Freddie Mac to establish a new uniform set of minimum response times that servicers must follow in order to facilitate more efficient short sale transactions. The GSEs’ new short sale timelines require servicers to make a decision within 30 days of receiving either an offer on a property under the companies’ traditional short sale programs or a completed Borrower Response Package (BRP) requesting short sale consideration, whether it’s through the federal government’s Home Affordable Foreclosure Alternative (HAFA) program or a GSE program. If more than 30 days are needed, servicers must provide the borrower with weekly status updates and come to a decision no later than 60 days from the date the BRP or offer was received. According to the GSEs, this 30-day add-on will provide some leeway for servicers who may need more time to obtain a broker price opinion (BPO) or a private mortgage insurer’s approval for a short sale. All decisions must be made within 60 days. In the event a servicer makes a counteroffer, the borrower is expected to respond within five business days. The servicer must then respond within 10 business days of receiving the borrower’s response. The GSEs plan to use the new short sale timelines to evaluate servicer compliance with the Servicing Alignment Initiative. Edward DeMarco, acting director of the FHFA, says the GSEs new borrower communication and timeline requirements for short sales “set minimum standards and provide clear expectations regarding these important foreclosure alternatives.” GSE servicers must comply with the new minimum communication time frames for all short sale evaluations conducted on or after June 15, 2012, although servicers are encouraged to begin implementing the new requirements sooner. “I applaud Fannie and Freddie for finally coming out with real guidance with real world timelines for their servicers,” commented Anthony Lamacchia, broker/owner of McGeough Lamacchia Realty Inc., which specializes in short sales. “There is no question that this will help short sales and the market as a whole.” Last year Freddie Mac completed 45,623 short sales, a 140 percent increase since 2009. Fannie Mae’s short sale completions shot up by 101 percent over the same period, totaling around 79,800 in 2011.
SOURCE: DS NEWS.COM
By: Carrie Bay
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http://www.themreport.com/articles/standard-poors-has-housing-market-hit-bottom-2012-03-13 Standard & Poor’s
Tuesday Webinar provided insight into a key industry question – “Is the
housing market bottoming out?” The broad inquiry served as the title
for S&P’s web-based presentation, which included contributing
analysts Beth Ann Bovino, Erkan Erturk, and Valerie White. Offering
their take on the current state of U.S. real estate, the participants
discussed home pricing, the return of the private-label securitization
market, not-for-profit housing, corporate homebuilders, and the nation’s
housing agencies. The panelists didn’t provide a final answer to the Webinar’s headlining question, but the analysts did make it clear that they feel a market “bottom” has arrived or will be reached by the close of 2012. Bovino provided specific commentary on the direction of specific market sectors, noting that it’s likely the Federal Housing Finance Agency
home index will not “reach its trough until next winter.” Bovino went
on to reveal her predictions for home pricing, saying, “We now forecast
S&P/Case-Shiller prices will drop another 4 percent from where they
are now, to a record 36 percent below the July 2006 peak sometime in the
fall.” Tackling the matter of a reemergence of private-label residential mortgage-backed securities (RMBS), Erturk called the future of private housing finance “unclear” and stated that following the transition to privatization, “the mortgage market is likely to [be] smaller.” Erturk continued, “We have seen a few private-label RMBS
transactions in the market during the last few years, but the sector’s
revival is still several years away–and relies on more than just a
turnaround in the housing market, but positive housing news could be
just the starting point for a recovery.” When asked why a privatized RMBS
market “should” return to the housing industry, Erturk said, “We
believe there is a strong desire by policymakers and market participants
to privatize housing finance and reduce the influence of Fannie and
Freddie over time, private-label RMBS provides an alternative to agency mortgage securities. Private-label RMBS would also increase the diversification of funding sources and expand the pool of both investors and funds.” Speaking
out on the interest rate decisions made by the country’s housing
finance agencies during the Webinar, White noted, “To compete, HFAs
lowered mortgage rates on the products they offered to at or below
market rates in order to compete with commercial lenders. The resulting
factors–low mortgage rates not only limit loan production due to
competition with the commercial mortgage market but also limit issuer
earnings on bond spread.” White
elaborated, adding, “In addition, low interest rates on invested
monthly mortgage deposits pledged to semiannual bond payments further
limit earnings and long-term growth of assets in bond transactions.
Lower earnings on bond programs negatively affect the agency’s bottom
line, particularly in those instances where the agency’s sole source of
revenue comes from its bond programs. Examination of continued low
interest rates in the immediate future through Fed Reserve Board low
interest rate period–we projected assumed interest earnings and
liability on bond payments would remain constant through 2014.” For more information on current and upcoming Webinars from S&P, visit the company’s website. SOURCE: www.themreport.com
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Starting March 19th Fannie Mae & Freddie Mac will be rolling out HARP 2.0 (Home Affordable Refinance Program) which will allow just about every homeowner to take advantage of today’s rates no matter what your appraised value comes in at! That’s right, even if you’re upside down 150% or more you’ll still qualify*!
Although you may make your mortgage payment to BofA, Chase, Wells, etc.
every month there’s a good chance the loan is being serviced on the
secondary market by Fannie or Freddie. All residential property types
are eligible (sfh, condos, 2-4 units) as well as occupancy types
(primary, secondary, investment property). Call for additional details. There’s also help for FHA customers.
If you have a FHA loan you too will be able to take advantage of a new
streamline program due out in the next couple of months. Look for significantly
reduced upfront fees as well as reduced monthly PMI rates with this new
program. Certain restrictions apply, contact me for additional
information. Here’s today’s mortgage rates for your consideration: 30-yr fixed @ 3.875%, 3.925% APR 15-yr fixed @ 3.25%, 3.288% APR 5-yr ARM @ 2.75%, 2.797% APR 5-yr Interest Only @ 2.875%, 2.977% APR 7-yr ARM @ 2.875%, 2.922% APR FHA 30-yr fixed @ 3.75%, 4.288% APR FHA 5-yr ARM @ 2.75%, 3.212% APR 30-yr fixed jumbo @ 4.625%, 4.655% APR 5-yr jumbo ARM @ 3.25%, 3.278% APR If you or someone you know can take advantage of these programs please let me know! *Certain
restrictions apply. Your loan must be serviced by Fannie Mae or Freddie
Mac and registered with them prior to 6/1/09. Must be current on the
mortgage with zero (30) day late payments in the past 12 months. Have a good weekend! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236
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Victorian Home on Larger Lot.
• 3,198 sq. ft., 3 bath, 5 bdrm other "Victorian 2 Story"
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MLS®
$339,500
- Large Victorian Home!
Rogers Park, Chicago
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Large Victorian with great potential, directly across a park/playlot. Most of this neighborhood offer similar homes, on larger lots. Prime location minutes to the Metra, CTA, Lake and Clark/Ashland Shops. Area is a great alternative to nearby higher priced Edgewater/Andersonville. Area offers city living with a slight Suburban feel. Blackhawk Golf Course, New Dominick's Grocery nearby. Fannie Mae Homepath Property.
Property information
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March 8, 2012 |
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Proco Joe Moreno
2058 N. Western Ave.
Chicago, IL 60647
p. (773) 278-0101
f. (773) 278-2541
ward01@cityofchicago.org
For more information,
please visit my
websites
Ward1.org
AldermanMoreno.com
  
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Upcoming
Events
Wicker Park Bucktown
Mixologist Mash-up
Jackson Junge Gallery, 1389 N
Milwaukee
Thursday, March
8
6-9 p.m.
Wicker Park Bucktown
Green
Business
Resources
Fair
2160 N Ashland
(Ashland/Webster)
Wednesday, March 28,
9 a.m. to 1
p.m.
Hamlin
Park
Advisory Council
First
fundraiser/
Easter Egg
Hunt
3035 N. Hoyne
Sunday, April
1
10 - 11:30 a.m.
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City Facts
In 1803, the United States Army built
Fort Dearborn, which was destroyed in the War of 1812, Battle of Fort Dearborn.
The Ottawa, Ojibwe, and Potawatomi
ceded additional land to the United States in the 1804 Treaty of St. Louis.
The Potawatomi were eventually forcibly
removed from their land following the Treaty of Chicago in 1833.
On August 12, 1833, the Town of Chicago
was organized with a population of around 200 at that time.
Within seven years it would grow to a
population of over 4,000.
The City of Chicago was incorporated on
Saturday, March 4, 1837. |
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Share with your neighbors and help them stay informed.
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NEW TREES COMING
THIS SPRING
I'll be using just under $50,000 of my
annual infrastructure improvement (menu) fund to have, at least, 95 new
trees planted in the 1st Ward this spring.
The majority of these new trees will be
planted in the western part of our ward, along the major arterial streets
(Milwaukee Ave, etc.)
I'd like to hear from you about
where you'd like to see some new trees too. Please contact Orlando in
my office to request a new tree.
This tree planting is part of my
office's never-ending effort to beautify our community.
Everyone knows that the city doesn't
have funds for this kind of work, which it had just three or four years ago.
It's my responsibility to try to be innovative and keep making our
community better. |
1ST WARD GRAFFITI
BUSTERS
Following on from the sentiment above,
I bought a case of SoSafe Graffiti Removal
products last week and a team of my volunteers were trained on how best to
utilize this product yesterday.
This product is
very environmentally-friendly and especially effective for removing graffiti
from metal surfaces (light poles, mail boxes, etc.) Unfortunately, it cannot be
used on brick.
Over the next few days, you'll probably
see my volunteers in the community removing graffiti, and depending on your
feedback, I'm prepared to continue buying this product from my own (not
taxpayer) money.
As long as vandals keep hitting our
neighborhoods, we'll keep finding ways to remove it. Please contact my office
and tell us where we can best apply this
product. |
BINGHAM STREET/JOE
KOPERA WAY
Last Saturday, I presented an honorary
street dedication to 50 year Bingham Street resident, Joe Kopera.
This is only the second time I have
dedicated a street and Mr. Kopera is a more than worthy recipient of this honor.
Not only has he lived on this street for 50 years, but he has been an
advocate of, and fighter for, his community.
Mr. Kopera is a dedicated court
advocate and CAPS attendee. My office (and the previous Alderman) has relied on
his perseverance and valor on numerous occasions.
As I said at the ceremony, our
community is very lucky to have him and if every neighborhood had a Joe
Kopera our city would be a much improved place. | | |
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3/7/12 purchase rates with 0% points 30-yr fixed @ 3.875%, 3.925% APR 15-yr fixed @ 3%, 3.088% APR 5-yr ARM @ 2.75%, 2.797% APR 5-yr Interest Only @ 2.875%, 2.797% APR 7-yr ARM @ 2.875%, 2.922% APR FHA 30-yr fixed @ 3.75%, 4.288% APR FHA 5-yr ARM @ 2.75%, 3.212% APR 30-yr fixed jumbo @ 4.625%, 4.655% APR 5-yr jumbo ARM @ 3.25%, 3.278% APR *Assumes a 20% down payment for conventional SFH purchases and 3.5% for FHA transactions with a 780 credit score. 97% Conventional Financing Available No
longer do you have to rely on FHA financing for low down payment
buyers. Avoid the strict FHA appraisal requirements, upfront FHA MI
premiums and high monthly FHA PMI rates with this new conventional
program. Program is available for single family homes and Condos. 530 FICO Scores For FHA Financing Available That’s right, we can get your not so perfect credit clients approved with this FHA program. Did you know we do HomePath & HomePath Renovation financing? If a property your client is interested in is HomePath approved (www.homepath.com)
they can put down as little as 3% with conventional financing.
Furthermore, approved properties do not require monthly PMI (increases
buying power) nor an appraisal. HomePath also allows financing in condo
developments with high HOA delinquencies, ongoing litigation and higher
than normal investor concentration. It’s a fantastic program for
first-time buyers or seasoned investors with quick turn times* since the property is already Fannie Mae approved. *HomePath Renovation turn times vary depending on the size of the project. We also do HomeStyle Renovation financing. The
HomeStyle Renovation Program allows your first-time, move up or
investor clients buy a home and repair or improve it with just one loan.
You can also use it as a refinancing tool to refinance an existing
mortgage and borrow funds for improvement repairs! This is a fantastic
program if you currently work with REO properties on the selling side or
if you have buyers looking for foreclosed properties that may not be
turn key. For additional info. contact my office or click the link: https://www.efanniemae.com/sf/mortgageproducts/pdf/hsrenofacts.pdf DID YOU KNOW YOU CAN NOW REFINANCE YOUR HOME EVEN IF YOU’RE 100% UPSIDE DOWN? That’s right, as long as your loan was sold to Fannie Mae or Freddie Mac prior to 6/09 you may qualify*
for the HARP 2.0 program which allows you to take advantage of today’s
market rates even if you owe more than your home is worth! *Certain restrictions apply, contact me for additional information. Have your clients call today! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236 www.mikeshomeloans.com
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Prime Real Estate in Downtown Chicago
• 690 sq. ft., 1 bath apartment "Highrise Studio Condo"
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MLS®
$135,900
- Price Reduction!
North Loop, Loop
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Lake views, Rare Find off Michigian Ave across from NU Hospital. High Rise with Central Air and other Upgrades. Unit Offers standard upgrades European Kitchens Granite Counters, Stainless Appliances, Granite Vanity in Bath. Doorman, Parking, Pool and most Utilities included in low Assessment. Sale includes 1 on site Garage Parking Space. Premier location, owner occupant or investment-this is a gem! 16th Floor!
Property information
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Program Guidelines: · Primary & Secondary transactions only · 1-2 units · Max loan amount $3m · Min loan amount $417,001 · 30% down up to $1m, 35% down $1m-$2m, 40% down $2m-$3m · 720 credit score · 30-yr fixed, 5, 7 & 10-yr ARMs Feel free to call or email me with any additional questions! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236
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See below for additional programs offered including renovation financing. 2/14/12 purchase rates with 0% points 30-yr fixed @ 3.875% 15-yr fixed @ 3.125% 5-yr ARM @ 2.875% 5-yr Interest Only @ 3% 7-yr ARM @ 3.125% FHA 30-yr fixed @ 3.5% FHA 5-yr ARM @ 2.75% 30-yr fixed jumbo @ 4.75% 5-yr jumbo ARM @ 3% Purchase rates with optional 1% point 30-yr fixed @ 3.5% 15-yr fixed @ 2.875% 5-yr ARM @ 2.5% 5-yr Interest Only @ 2.625% 7-yr ARM @ 2.875% FHA 30-yr fixed @ 3.375% FHA 5-yr ARM @ 2.75% 30-yr fixed jumbo @ 4.375% 5-yr jumbo ARM @ 2.75% *Assumes a 20% down payment for conventional SFH purchases and 3.5% for FHA transactions with a 780 credit score. 97% Conventional Financing Available No
longer do you have to rely on FHA financing for low down payment
buyers. Avoid the strict FHA appraisal requirements, upfront FHA MI
premiums and high monthly FHA PMI rates with this new conventional
program. Program is available for single family homes and Condos. 530 FICO Scores For FHA Financing Available That’s right, we can get your not so perfect credit clients approved with this FHA program. Did you know we do HomePath & HomePath Renovation financing? If a property your client is interested in is HomePath approved (www.homepath.com)
they can put down as little as 3% with conventional financing.
Furthermore, approved properties do not require monthly PMI (increases
buying power) nor an appraisal. HomePath also allows financing in condo
developments with high HOA delinquencies, ongoing litigation and higher
than normal investor concentration. It’s a fantastic program for
first-time buyers or seasoned investors with quick turn times* since the property is already Fannie Mae approved. *HomePath Renovation turn times vary depending on the size of the project. We also do HomeStyle Renovation financing. The
HomeStyle Renovation Program allows your first-time, move up or
investor clients buy a home and repair or improve it with just one loan.
You can also use it as a refinancing tool to refinance an existing
mortgage and borrow funds for improvement repairs! This is a fantastic
program if you currently work with REO properties on the selling side or
if you have buyers looking for foreclosed properties that may not be
turn key. For additional info. contact my office or click the link: https://www.efanniemae.com/sf/mortgageproducts/pdf/hsrenofacts.pdf Have your clients call today! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236 www.mikeshomeloans.com
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Home Affordable Refinance Program Now Benefits More Borrowers
Dear John,
Capital Financial Bancorp Inc and I wanted to make you aware of some
recent changes to the Home Affordable Refinance Program (HARP). If you
owe more than your home is worth, this program may help you save money.
HARP has helped nearly 900,000 Americans refinance and the new
guidelines are aiming to increase that significantly.
Will I Qualify?
HARP enables borrowers who owe more than their home is worth to take
advantage of low interest rates and other refinancing benefits. Some
other guidelines for eligibility are:
- Your existing mortgage must have been sold to Fannie Mae or Freddie Mac on or before May 31, 2009.
- You must be current on your mortgage
payments with no late payment in the past six months and no more than
one late payment in the past 12 months.
- The program will continue to be available for loans with the current loan-to-value (LTV) above 80%.
Let's review your account and determine if you can benefit from new HARP
guidelines. Contact me at 312-493-6021 or
mjennings@capitalfinancial.net.
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Sincerely,
Mike Jennings
Senior Mortgage Advisor
Capital Financial Bancorp Inc
NMLS# 215236
Company NMLS# 133656 |
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Bucktown, Chicago
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Announcing a price reduction
on 2035 W Fullerton, a lot / land. Now
MLS®
$300,000
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Property information
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Happy Holidays! Did you know we are a HomePath lender? If a property your client is interested in is HomePath approved (www.homepath.com) they can put down as little as 3% with conventional financing. Furthermore, approved properties do not require monthly PMI (increases buying power) nor an appraisal. HomePath also allows financing in condo developments with high HOA delinquencies, ongoing litigation and higher than normal investor concentration. It’s a fantastic program for first-time buyers or seasoned investors with quick turn times since the property is already Fannie Mae approved. 12/16/11 purchase rates with 0% points 30-yr fixed @ 3.875% 15-yr fixed @ 3.25% 5-yr ARM @ 2.75% 5-yr Interest Only @ 3% 7-yr ARM @ 3.125% FHA 30-yr fixed @ 3.25% FHA 5-yr ARM @ 2.875% 30-yr fixed jumbo @ 4.875% 5-yr jumbo ARM @ 3.25% Purchase rates with optional 1% point 30-yr fixed @ 3.75% 15-yr fixed @ 2.875% 5-yr ARM @ 2.5% 5-yr Interest Only @ 2.75% 7-yr ARM @ 2.75% FHA 30-yr fixed @ 3% FHA 5-yr ARM @ 2.625% 30-yr fixed jumbo @ 4.5% 5-yr jumbo ARM @ 2.875% *Assumes a 20% down payment for conventional SFH purchases and 3.5% for FHA transactions with a 740 credit score. 97% Conventional Single Family Home financing available. No longer do you have to rely on FHA financing for low down payment buyers. Avoid the strict FHA appraisal requirements, upfront FHA MI premiums and high monthly FHA PMI rates with this new conventional program. 95% Conventional (non-FHA) Condo financing available.
No need to search for already approved FHA condo projects or having to worry about obtaining new FHA project approval with this conventional program. 530 FICO scores for FHA financing available. That’s right, we can get your not so perfect credit clients approved with this FHA program. Have your clients call today! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236 www.mikeshomeloans.com
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The HomeStyle® Renovation Program allows your first-time, move up or investor clients buy a home and repair or improve it with just one loan. You can also use it as a refinancing tool to refinance an existing mortgage and borrow funds for improvement repairs! This is a fantastic program if you currently work with REO properties on the selling side or if you have buyers looking for foreclosed properties that may not be turn key. Homestyle® Features: - Loan amount based on as completed value but capped at the current FannieMae loan limits of ($417k).
- 5% down for owner occupied
- 20% down for second homes
- 25% down for investor
- 1-2 units, condos, modular homes and PUD’s allowed
- Funds for renovation are capped at 50% of the completed value
- 15 or 30-yr fixed programs
- Hard and soft costs can be financed
Call me today for additional information! Mike Jennings Sr. Residential and Commercial Mortgage Advisor Nominated Mortgage Company of the Year Capital Financial Bancorp, Inc. 1003 N Damen Chicago, IL 60622 773-235-0111 x 115 Office 312-493-6021 Direct 773-496-8572 Fax NMLS# 215236
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Assessor Berrios Releases first-year Report Card Makes assessment process more transparent, customer-friendly Chicago – Since taking office on December 6, 2010, Cook County Assessor Joseph Berrios has made marked improvements to the Assessor’s office, while maintaining a level of fiscal responsibility. "In the past year, I have made sure that property values reflect today’s housing market, and that the office moved swiftly with the assessment process" Berrios said. "I’m also pleased that all of my 386 employees took their furlough days, and that we made our budget goals." Berrios accelerated the 2011 assessment process more than three months early. The next earliest completion of an assessment occurred in 1993. "This speed and efficiency ultimately helps in the timely mailing of tax bills," Berrios said. "More importantly, it ensures that local taxing bodies receive their funds sooner." Berrios managed to finish early, despite having almost 400 employees take furlough days, as required by the President’s Office. He also met President Toni Preckwinkle’s request to reduce the 2011 budget by 16 percent, and her request for a 9 percent reduction for 2012. Among Berrios’ other accomplishments this year: - Redesigned Assessment Notice – In addition to the standard assessment information, the new residential reassessment notice includes: an estimated fair market value, assessment history, transactions from the Recorder of Deeds, history of tax payments and a photo of the property.
- Timely Completion of the 2010 Assessment – The Assessor’s Office certified all 2010 assessment values almost two months ahead of schedule, on March 30, 2010. This will help ensure that tax bills will be mailed in a timelier manner and in turn will help the local taxing bodies receive their funds sooner.
- Decreasing Assessments to Reflect the Real Estate Market – The Assessor has worked to ensure that the impact of the volatile real estate market is accounted for when taxpayers are filing appeals.
- Re-Opening Rolling Meadows Branch Office – In an effort to better serve suburban taxpayers, Assessor Berrios has reopened the Rolling Meadows Branch Office.
- Worked as an Advocate for Cook County Seniors – The Assessor spearheaded a program to protect seniors. The Senior Tax Opportunity Project (STOP) reached out to seniors who were in danger of losing their homes and who had not applied for prior-year property tax exemptions. By applying for exemption refunds, seniors received money to help pay their delinquent taxes and their homes were protected from the tax sale during the Certificate of Error process
- Worked with the Board of Review to begin online appeals filings -- Berrios and his staff worked closely with the Board of Review by offering his staff and technology. As a result of this intergovernmental cooperation, anyone filing an appeal with the Board can now do so online.
- Enhancements to the Web site – The Assessor continues to improve the Cook County Assessor’s Office Web site. Taxpayers may file appeals on-line, obtain assessment information, and download applications and forms. The Assessor’s Web site is one of the most visited Web sites in the county and receives close to 500,000 monthly visitors.
"We have accomplished much in the past year, but there’s so much more to be done," Berrios said. "We must continue to make strides while maintaining the high level of customer service that property owners expect." Source: www.cookcountyassessor.com
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